GENERAL QUESTIONS
Who is Hawaiian Hurricane Group?
Hawaiian Hurricane Group is the managing agency in Hawaii for Hyundai Marine & Fire Insurance Company Ltd., (US Branch). Our Products currently include a Hurricane Only product for residential properties on all the Hawaiian Islands.
Why do I need Hurricane Insurance?
Hurricanes do happen in Hawaii, and they can be devastating. Having insurance helps you repair &/or replace your home in the case of a loss. Most mortgage lenders will also require you to carry hurricane insurance.
How does Hawaiian Hurricane Group enhance your coverage?
Hawaiian Hurricane Group automatically mitigates the ‘Ordinance or Law’ exclusion. This means that our coverage includes the cost of bringing your home up to code & protects you from what may be a significant gap in coverage & extra expenses should you suffer a loss.
The cost of bringing your home up to current building code could cost you up to 30% of the repairs, or more! More importantly, these costs would be in addition to your deductible if the Ordinance or Law exclusion is not mitigated. The older the home, the more these requirements are likely to cost!
How much coverage do I need?
An important responsibility of your agent, and why agents are so important, is to help you determine the Coverage and limits that are best for you. HHG offers flexible coverages. That means you are not forced into a package of coverages you may or may not need. Ask your agent to help you determine your Coverage and limits.
BILLING QUESTIONS
How do I pay my bill online?
Simply click the make a payment button on the home page. Click on the quick pay tab. Please enter your current policy number (ex: HUR 4******-**) and your mailing address zip code. Once you are logged in please follow steps to provide your banking or credit/debit card information to process payment. Please be advised that there is a 3.5% processing fee when paying with a debit/credit card.
The funds will be automatically withdrawn on the date you choose. You will not pay a late fee or penalty for payments made on a weekend or bank holiday. These payments will be processed on the next business day.
Do I have to pay my bill online?
No, you can continue to send checks, or fill out the payment authorization form included in your renewal offer, to the address listed on your invoice. You can also call our office or your agent for a phone payment.
What happens if I don’t pay my premium by the due date?
Your policy premium is due on the due date. Failure to pay the amount due may result in cancellation of your policy.
What is auto-pay?
If you have chosen to be on an installment plan or wish to auto-renew, your payments will be deducted from your bank or credit card account on the due date. Contact your agent or HHG to set this up!
How do I sign up for auto-renewal?
Fill out & send the payment authorization form included with your renewal offer or click the link below to download. Please contact us or your agent for assistance.
CLAIMS QUESTIONS
How do I report a claim?
Please click on the 'Report a Claim' link in the menu bar of this webpage and follow the prompts to report your claim online or via telephone at 855-436-3467 (ext. 1).